OUR GUARANTEE

Order Now

Order your Clark Jungle Hammock now! We are certain you will absolutely love it. The purpose of our guarantee is to give you the opportunity to try our hammock with as little financial risk as possible.

If you find anything you do not like about your Clark hammock, you may return it for a refund* by notifying us of your return within 14 days of purchase. A 30% re-stocking fee applies to returned items if the box has been opened. However, if the hammock arrives back to Clark Outdoor in pristine condition, Clark Outdoor will reduce the re-stocking fee as low as 10%**.

You must notify us of your return by calling 1-800-468-4635 or sending an e-mail to info@junglehammock.com, explaining the reason for your return. Second, you must ship your hammock by a method that will allow it to arrive within 10 days after the day you notify us of the return. You must include your original receipt with the hammock. Please also include a note explaining the reasons for the return so that we can continue to improve our products. If you order multiple hammocks, only one opened item can be returned for a refund. Returning customers who have purchased a hammock from Clark Outdoor in the past are not eligible for refunds.

Repairs

If your hammock is injured, we will work with you to repair it. Simply send it to our factory (address below) and include a note explaining the nature of the repair that is needed. Usually we can repair your hammock for a small fee. Make sure to include your contact information so that we can inform you of the repair fee and shipping charges to return the hammock to you.

Flaws

We work very hard to make sure that your hammock is perfect when it leaves our factory. If you find any flaw in your hammock, send it back to us within 10 days of receiving it and we will either repair it to be perfect or replace it with a perfect hammock. If we confirm that your hammock is flawed, we will pay up to $12.00 US to reimburse you for your shipping charges and then we'll send the repaired or replacement hammock back to you for free. Make sure to include a note with your hammock describing the nature of the flaw.

Clark Outdoor Products
4637 S. 300 W.
Salt Lake City, Utah 84107
USA

View our complete Terms of Service for more details about orders made with Clark Outdoor.


*Shipping & Handling charges cannot be refunded since those services have already been used.
**Clark Outdoor reserves the right to decide whether your hammock's condition is pristine or not.